Frequently Asked Questions

ordering

  • A ready-made order is any item purchased directly from an existing product listing using the available options shown on the page.

  • A custom order is anything that goes beyond the options offered in a standard product listing, including new designs, special requests, or one-of-a-kind projects.

  • Yes. If you have something in mind that you don’t see in the shop, submit a Custom Order Request and tell us about your idea.

  • Yes. We work with businesses, teams, schools, organizations, and events on branded apparel, gifting, signage, merchandise, and larger-volume projects.

personalization + proofs

  • Yes. If personalization options are already available on the product listing, you can select them when ordering.

  • Proofs are provided for custom designs and certain personalized items when needed. Please review spelling, dates, colors, and other details carefully before approving.

  • Once a proof has been approved and production has started, changes may not be possible.

turnaround + rush orders

  • Most orders are prepared within 3–5 business days. Because many of our pieces are made or personalized to order, processing times may occasionally vary. If you need your order by a specific date, please contact us before ordering so we can confirm availability.

  • Custom projects vary based on the design, materials, quantity, and approval process. Timing will be confirmed before production begins.

  • Sometimes. Rush availability depends on the current production schedule and the materials needed. Additional fees may apply.

artwork + colors

  • Yes. High-resolution files such as SVG, EPS, AI, or print-quality PDF are preferred whenever possible.

  • If your file needs editing, redrawing, or additional design work before production, we’ll let you know before moving forward.

  • Not always. Screens, fabrics, thread, ink, acrylic, and other materials can display color differently, so slight variations are normal.

pickup + shipping

  • Because personalized and custom items are made specifically for you, they are generally final sale unless there is an issue with the order.

  • Contact us as soon as possible with your order information and photos of the issue so we can help make it right.

  • Depending on the project, yes. Let us know what you need when submitting your inquiry so we can quote shipping appropriately.

  • Cancellation may be possible before production begins. Once production has started, cancellation may no longer be available.

  • Yes. Pickup instructions will be sent once your order is ready. Please wait for your ready-for-pickup notification before heading over.

  • Yes. We ship to the intercontinental US only at this time. Shipping options vary by order type and destination.

  • Depending on the project, yes. Let us know what you need when submitting your inquiry so we can quote shipping appropriately.

returns + order issues

still have a question?

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If you don’t see what you’re looking for here, reach out through our Contact page.